Posted: 29/09/10
College bosses on the front line
College bosses will be putting themselves on the front-line next week as part of a national awareness-raising campaign.
To celebrate and recognise National Customer Service Week (4-10 October) West Nottinghamshire College’s customer service team has invited senior members of staff to shadow various front-line job roles at its Derby Road campus.
Principal and chief executive Asha Khemka OBE will spend time working on the front reception desk, which is often the first point of contact for enquires and visitors.
Associate director of customer services Kevan Hodgson will be in the information centre, providing advice to students who call in to find out about everything from courses to college bus times.
Meanwhile, director of information technology Gavin Peake will be working a shift in the college’s call centre, which fields up to 500 phone calls a day from the public, visitors, potential students and staff.
Other senior members of staff taking part will include director of curriculum and standards Janice Hill, who will be assisting the student services, careers and employability teams; and director of human resources Tracey Thompson, who will be giving advice to students collecting their education maintenance allowances.
Kate Fitzakerley, customer service and standards co-ordinator, said: “I’m delighted that several of our senior members of staff have agreed to take part in shadowing the front-line teams during National Customer Service Week.
“Their efforts will go towards raising awareness of the great customer service that is offered here at college and to acknowledge the outstanding work that staff in customer-facing teams do."
Earlier this year the college’s front-line services team achieved the Matrix accreditation, which is the national quality standard for any organisation that delivers information, advice and guidance on learning and work.
