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The Corporation

Posted: 12/06/09

College caters for local firm’s training needs

Staff at a Nottinghamshire firm are driving their careers forward by gaining new qualifications.

Twelve employees at Huthwaite company Caterway, suppliers to fish and chip shops in the East Midlands and Yorkshire, are celebrating after achieving NVQ Level 2s in customer service.

They were presented with certificates by staff from West Nottinghamshire College, which delivered the course after working with the company to identify its training needs.

The College is now set to roll out the same course to employees at the company’s sister branch in Leeds, along with NVQs in warehousing to staff at both sites.

A management programme for team leaders and managers at the Huthwaite branch, in Fulwood Road South, is also being discussed.

Ray Atkinson, Managing Director of Caterway, which employs 35 staff across both branches, said: “We are a customer service-focused organisation and the training by West Notts College has been of tremendous value to our employees and the company as a whole.

“Our drivers are the public face of the company and since the training we’ve seen a marked improvement in performance and more positive customer feedback, which illustrates how valuable it’s been.

“I thank all those who helped deliver the training and congratulate the staff who achieved their qualifications.”

Graham Howe, Director of Employer Engagement at West Nottinghamshire College, said: “In these tough economic times it’s crucial firms work hard to sustain their business while planning for a brighter future.

“Caterway’s management team have shown a real commitment to staff training and development. They clearly recognise the importance of equipping staff with the skills and knowledge to do their jobs more effectively in order to provide an even better service.”