Customer Enquiries Advisor - Full time (Community & Adult Learning)
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Contract:Support
Salary:£17,900 per annum
Closing date:03/10/2021
Start date:TBC
You will be the first-point-of-contact in dealing with queries, information, advice and guidance for new and existing students.
The Customer Service Advisor role is predominantly telephone based, and will include following up on current learners coming to the end of their courses to discuss progression opportunities and gather destination data and engage with potential learners.
You will possess excellent communication and customer care skills with a professional, outgoing personality and the confidence and empathy to provide outstanding service to all.
You should have a strong and confident telephone manner as the role will include interaction with the customer via inward and outbound calls, provide information about college courses and support facilities and the ability to work on your own initiative or as part of a team.
You should have relevant experience of direct customer contact in a front-line environment, excellent IT skills, appropriate qualifications to at least level 2, including a good standard of written and spoken English. You should possess or be willing to work towards a guidance (IAG) qualification, have strong administration skills, experience in data input, an organised and accurate approach coupled with integrity, initiative, commitment and the ability to problem solve and a passion for customer care. A Level 2/3 customer care qualification would be desirable, but what is essential is a desire to provide exceptional service at all times.
You will be required to work flexibly, due to the community and adult courses running into evenings and weekends, you may be required to be available between the hours of 8am–8.30pm, so can include later evenings and weekends to suit the needs of the business and successful candidate.
The role will require you to embed the college’s values; Respect, Integrity, Collaboration, High Expectations and Responsibility.
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